Shock Your Potential

Human- Centered Leadership in Action - Michael Solomon

“It is always about people first in service of your business goals.” Michael Solomon
Times have evolved and continue to do so, and so have people and as a result, the organizations that they work for. The changes have further been accelerated by the current pandemic which has forced organizations to rapidly adjust their behaviors to remain productive. However, moving forward organizations need to align their work policies to enable them to be aware and match their aspirations with the needs and goals of the people who work for them. This is according to our guest today, Michael Solomon, who further says that for employers to get and retain top talent, they should endeavor to show kindness to their employees by treating them humanely.
Michael Solomon is an established entrepreneur with a strong desire to help people, a sharp eye for business, and a commitment to making a difference. The six organizations he’s helped found — for-profit and nonprofit alike — share a common goal of improving people’s lives.
He began his career working with Jon Landau Management on several Bruce Springsteen tours, followed by a three-year stint at Epic Records and Sony Music. Then, at age 25, his entrepreneurial spirit took over and he’s never looked back, co-founding four companies — three by the time he was 30. Most recently, Michael Solomon is the author of Game Changer: How To Be 10x in the Talent Economy (HarperCollins; September 2020), which reveals the secrets to becoming a “10xer” for anyone in any industry.
In this episode, we will be discussing how recruitment and management of talent in organizations have evolved and what to expect in the near future. We will also be discussing how leaders can manage their people working in different modalities.
Listen in!
Social media handles:
Linkedin - https://www.linkedin.com/in/michaelsolomon10x/
Facebook - https://www.facebook.com/10xManagement
Twitter - https://twitter.com/10xmgmt
Instagram - https://www.instagram.com/10xmanagement/
There are so many things that we do in our lives that they can build us. [3:48]
Look for these moments to feel powerful and important in the world for yourself. [4:15]
Human-centered management is not focusing on the members of your team as cognitive machines but as human beings who when managed and treated in accordance with their goals and desires for their life, they become so much more than the cognitive machine. [:5:50]
Some people appreciate that but even more so there are people that demand that and they will not stay if it is not provided. [6:40]
There is a tremendous opportunity to shift the way to do things which if the competitors are not doing, gives you a competitive edge on bringing top performers. [7:23]
To take care of our team during the pandemic, we added a weekly check-in meeting on zoom that was not work-related, voluntary meditation twice a week, and monthly one-on-one between the people and myself. [10:18]
All this was in the service of we are humans and we are not isolated and we needed to do things differently and not act like everything was normal. [10:58]
10xers have similarities with millennials and Gen Z with regards to their wants and demands in the workplace. [12:37]
The biggest ones include their mission, what they value in the world and how they see themselves, and how their jobs fit into that; while the secondary one is they have career aspirations and if you are not able to offer them some path towards their career goal, they are probably going to be looking. [13:32]
We are finishing up a post about what we believe is going to be a tsunami of job churn in the next six to nine months as a result of market forces. [16:05]
Recruiters usually ask the salary requirement of their candidates but that is not really where you want to start. [18:05]
We build a tool that is available online called a lifestyle calculator where it has 24 different attributes that go into the job-life/compensation package. [18:40]
When somebody is done filling that out, we get to know what they care about across the board and what their priorities are. [19:15]
Commercial Break. [22:11]
The shift to remote working at the onset of the pandemic was so sudden and forced. [24:36]
The upside is that if you are a better manager remote or in-person, hybrid is going to give you the ability to succeed either way. [25:15]
The biggest challenge will be for companies who want to go back to the way things were and I would caution leaders to do it gradually because if done all at once there will be a risk of a mass exodus of employees. [25:25]
The hybrid version is where we need to end up. [26:03]
By hybrid, I mean remote versus in office, but I think there are more nuances where there are certain teams or performers who are better off in either one environment or another. [26:09]
Leaders need to contemplate and know their people, how they work, how they function, and then manage where there are. [27:10]
Before you decide either or, you have to determine the price of flexibility versus that of rigidity. [29:50]
It is about people first every time in service of your business goals [32:26]
………………………………………………….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.
 

Tapping on to the power of CRM - Jeroen Corthout

“You can make every customer feel like they are uniquely valued and that they are not just a number.” Jeroen Corthout
Research has shown that CRM can be a golden tool for organizations if used effectively. Its value will however be determined by the quality of data that is entered into the system. The ability to have quality information on demand is the differentiating factor between the levels of success an organization achieves as a result of using the CRM. This is why automation of the tool is important as explained by our guest today, Jeroen Corthout. According to Jeroen, an automated CRM significantly cuts down the time spent on technical matters which frees people to concentrate on more important activities that directly contribute to the growth of the organization.
Jeroen is co-founder and CEO of Salesflare, an intelligent CRM built for SMBs selling B2B, mostly popular with agencies and SaaS companies. Salesflare itself was founded when Jeroen and his co-founder Lieven wanted to manage the leads for their software company in an easier way. They didn't like to keep track of them manually and built Salesflare, which pulls customer data together automatically. It's now the most popular CRM on Product Hunt and top-rated on review platforms like G2 for its ease of use and automation features.
In today’s episode, we will have our guest tell us more about the value of CRM to an organization and why an automated CRM is the most ideal choice for organizations to go for. We will also discuss more on how to have productive meetings with teams that are working remotely.
Listen in!
Social handles:
LinkedIn: https://www.linkedin.com/in/jeroencorthout/ 
Website: https://salesflare.com
We started our company after using different CRMs. [3:57
I worked for a consultancy for a while that used salesforce a lot and it was my first CRM. [4:02]
I quickly learned that this was not very easy and it took a lot of work and was fully dependent on me. [4:30]
We had a software company and we had just come back from a big conference and we had a lot of leads that were interested to hear more about our software and maybe buy it [4:42]
We tried many systems but it did not work because we were not able to keep up with the expectations of the software. [5:17]
We decided to make a system that plugs into every single place where the data already resides and has the ability to pull it together on demand to do a follow-up. [6:23]
It is a system that is less likely to fail because it doesn’t depend on your discipline to fill it out. [6:38]
Our end goal is not that it automates stuff but for it to be a CRM that you can use which means ease of use, easy to understand, and not needing a lot of clicks. [7:05]
The software is automating a lot of things where it makes that very easy. [7:38]
We now have over 2000 companies using the software. [7:46]
It is important that you keep your CRM updated because if well kept, it can be valuable. [8:58]
Most companies do not succeed in that partly because most software comes with expectations that are difficult to meet. [9:09]
A lot of enterprise software is not very friendly to use and that is something we are trying to change. [10:07]
The first and basic outcome of using CRM is following up on your customers well and in an informed way. [12:02]
From our perspective every time someone says please close our trial we would find out what was going wrong that we could have done better. [14:33]
You can make every customer feel like they are uniquely valued and that they are not just a number. [17:17]
We differentiate ourselves and do better by building close relationships with our clients as a way to compete with other CRM players out there. [18:00]
Commercial break. [18:20]
Communication is key and you can do it through a system that takes away operational-tactical communication. [19:55]
We built a team where we value open communication and try to build strong relationships through building trust among team members. [20:30]
When people speak up, you accept the feedback then integrate it into what you do. [21:25]
In the past, we relied on being in the same room for meetings, before the pandemic and we had to rethink the way we do meetings after the onset of the pandemic. [23:55]
We have tried to limit meetings to have few people attending and then we share what was discussed with other team members in Slack which is our communication platform. [24:45]
When you select a CRM involve your sales team since they are going to be the bottleneck whether it is being used or not being used and whether you get any value from it. [31:52]
Train the users well on how to use the CRM but also go beyond the training to define how it is going to be used as a team. [32:43]
…….............................................................................……….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.
 
 
 

Illuminating the Heart of Civility - Lewena L Bayer

“Going into every situation anticipating that there’s going to be something that you will learn whether you are going to use it right away or not.”
Coexistence requires that individuals respect and treat others with the dignity that they deserve. This means that civility is a fundamental component in the progress of any society. At its core, civility transcends the mannerisms, courteousness or politeness of individuals and includes how people impact others in their behavior and speech. Our guest today, Dr. Lew Bayer believes that “Civility is its own reward” and suggests that “In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity, and humility that civility engenders.”
Lewena Bayer has been in the civility space for more than 20 years and has an international recognition as the leading expert on civility at work. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts Inc – which includes 501 affiliates in 48 countries, has supported 100’s of organizations in building better workplaces. In addition to her role as CEO of international civility training group Civility Experts Inc. which includes The Civility Speakers Bureau and Propriety Publishing, Lew is Chair of the International Civility Trainers’ Consortium, President of The Center for Organizational Cultural Competence, and Founder of the In Good Company Etiquette Academy Franchise Group.
Most recently, Lew was selected as an International Advocate for Aegis Trust, a UK based organization focused on peace education and the prevention of genocide. She is also an Education Chair for www.globalgoodwillambassadors.org. Recently, Dr. Bayer has been assigned the privilege of being named Ambassador of Global Knowledge Exchange and a Master Educator in Global Teachers Academy.
In today’s episode, we will be discussing the role civility plays in building better work places as well as communities. Our guest will also talk more about the importance of being thoughtful and embracing differences.
Listen in!
Social media
Linkedin: linkedin.com/in/dr-lewena-bayer-hon-234b7a11
Website: www.ingoodcompanyetiquette.com
Website: www.Highstyleimage.com
 
Civility is a measurable competency. [3:45]
We put it under this category of soft skills because historically that is where communication and ability to do well in social settings fit. [3:48]
Increasingly civility fits under the umbrella of relational skills. [4:04]
It generally incorporates social intelligence, cultural competence, systems thinking and continuous learning. [4:30]
We do everything from dining etiquette for university graduates all the way to civil etiquette. [4:37]
We started out as the etiquette ladies where we were doing courtesy camp for kids. [5:29]
At that time I understood that you can teach children and change their attitude which changes the way they interact. [5:56]
Over the years I have had a good fortune of aligning this with people and we currently have 520 affiliates in 47 countries. [6:36]
I have been consistently been encouraged and stunned when people find support and encouragement regardless of their status. [8:19]
When someone comes into our affiliate group, they have the benefit of all these people around the world with different perspectives. [8:42]
I have had the opportunity to co-facilitate that spark. [9:05]
We have affiliates who sign the paper and commit to the plan and started making payments three years later. [9:11]
Over the years I have held on to the belief that there is more good than bad in the world and that if people knew better, then they would be better. [11:20]
I find that we have to give people permission to be confident and experience what it feels like to be valued. [11:55
We have a global project that we are working on called work citizen and it is about sharing these teachings and knowledge. [12:14]
Respect is something we all equally deserve because we are human and in the planet. [12:53]
Each person has value, gift and contribution and we may not know it or be able to label it or even appreciate at that particular moment, but we have to acknowledge it. [12:59]
If we just started there, imagine how different our interactions would be. [13:10]
Civility can be as simple as knowing your neighbor’s last name. Civility starts at home. [13:58]
There is so much potential for good and it just a matter of believing that and making an effort to contribute in a way. [15:08]
There is a lot of lonely in the world because we are fearful and the fear is founded on the perception that differences are scary or people are inherently bad. [17:10]
Commercial break. [18:20]
It is very hard to see other people’s perspective if you are constantly in your little hole of mud. [20:31]
Going into every situation anticipating that there’s going to be something that you will learn whether you are going to use it right away or not. [21:04]
There is always someone who can use some support and therefore making an effort to offer it before it is asked for. [21:50]
Part of the civility definition is choosing civility as a non-negotiable point of character and the primary objective is to ease the experience of others. [22:00]
Leaders should take on the service oriented approach and see what they can do for somebody else. [22:14]
Don’t be too hard on yourself but everyday get up one foot in front of another and it is shocking how much you can get done. [23:08]
Realize that it is a privilege for people to give you their time and focus to listen to you, therefore you should acknowledge and commit to giving them something of value and show appreciation through your tone and demeanor. Otherwise that gift is not going to last very well. [24:25]
I invite everyone to bring their best self in every interaction and you will find that civility is its own reward. [27:55]
………………………………………………….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.

Deliver the Best Work of Your Life - Ciara Dilley

“Finding your purpose by knowing your strengths and what drives you is important because that is what makes you unique.” Ciara Dilley
Navigating through the world of business as a founder is never easy and they usually need support at different levels to make it through. This is especially true for women because of the many roles that they play in their communities. Our guest today, Ciara Dilley, has been in the business of supporting women at levels and is convinced that finding your purpose and embracing agility goes a long way in helping business leaders to be resilient and navigate through challenges
Ciara Dilley is the vice president of marketing for Frito-Lay North America and leads the company’s ever-evolving portfolio of Transform Brands – including Stacy’s pita chips, Sun Chips, Popcorners, Off the Eaten Path veggie crisps/puffs, and the Baked/Simply portfolio of snacks. Ciara directly oversees Frito-Lay’s growth and innovation strategy to address this growing need and ensure consumers consistently have access to an array of options that fit their lifestyle. Whether it’s been the development of new brands such as veggie-forward Off the Eaten Path or the acquisition of innovations like Popcorners, Ciara is diversifying the wellness journey for Americans everywhere
Prior to joining PepsiCo, Dilley leveraged her experience in marketing, communications, and innovation to grow major international consumer brands within Diageo, Campbell Soup Company, and Kellogg Company.  Being a seasoned veteran with more than 20 years of industry experience and most recently recognized as a 2020 Media Post Marketing All-Star, Ciara is an industry pioneer in purpose-driven campaigns, having led several brands to make a measurable societal impact through campaigns that champion sustainability and support diversity and inclusion.
Ciara’s greatest passion is in furthering the economic empowerment of women. She is not only a mentor and a coach to several team members past and present but also leads PepsiCo’s support of female professional development through numerous speaking engagements and by spearheading the organization’s Woman Made initiative. Ciara also works closely with several thought leaders and organizations committed to advancing female entrepreneurs, including SKU CPG, Hello Alice, and The Boss Network.
In today’s episode, we will dive deeper into how to give back to the world by doing the best of what we do. More will also be discussed on supporting female business owners, finding purpose in leadership and why it is critical to having a happy impactful work life.
Listen in!
Social media
LinkedIn: linkedin.com/in/ciara-dilley-305469b
I did law and German in college and I had no interest whatsoever in going into the business world. [5:00]
I started working with Diageo in the marketing department and it was an amazing grounding in brand marketing and what it means to build amazing brands. [5:22]
I also had a very huge fortune of moving to two other companies that were stellar in that area. [5:53]
It was during my time at Kellogg that I headed the innovation team for Europe that I started to get interested in this idea of wellness and how food companies could be more responsible to support consumers in their journeys. [6:02]
It was also during my time at Kellogg that I was being invited to act more as a leader and I started getting more heavily involved in supporting women. [6:28]
When I moved to Pepsi in New York about six years ago now, I started looking for ways on how I could get involved in supporting women. [7:22]
Along the way, I started doing both producing and selling, and supporting women. [7:41]
I was doing a lot of self-development on how I could become a better leader and the idea of purpose was just beginning to come on the radar. [7:57]
For me, purpose is the merging of what do you do functionally and what you like doing from a business perspective, and for me, I like selling healthier foods and supporting women. [8:14]
Purpose is not something you find overnight but is a long journey. [11:18]
There are certain things you are good at, and what do you love doing, and how can these two things come together to make you incredibly rewarded and happier. [11:46]
The third element that is the icing on the cake is how these things can come together and can make a difference in the world. [12:05]
In that area, large organizations can make a massive difference in pushing forward with the change that needs to be seen and being seen as educators and communicators in the area of doing good in the world. [14:45]
Consumers are becoming more and more interested in this area for many different reasons. [17:15]
It is an exciting time for the snack industry and we are always trying to do more to make it better in terms of availability and affordability. [18:14]
The women I work with in the Rise Project are the most resilient, hardworking, smart, change-makers I have ever met. [19:50]
Being an entrepreneur and having your own business is not an easy path. [20:12]
Commercial break. [21:45]
Accessing the resources from the Rise Project helped keep the lights on for the businesses owned by women. [ 23:07]
Women have suffered much more during the pandemic because often they had to take the burden of care. [23:22]
A lot of jobs that were lost were those held traditionally taken by women and therefore had a dramatic impact on the role of women in the workplace. [23:43]
However, it has empowered so many more amazing women to take the power into their own hands. [24:04]
There has been an overwhelming amount of financial support poured into this area particularly for women of color and justly so. [24:42]
We have also started to introduce them to ways of selling more of their product through partnering with platforms such as Amazon and Walmart. [26:27]
If you are not turning up, being you and the best of you in each and every day, that is not going to feel great. Authenticity is incredibly important [30:30]
Finding your purpose by knowing your strengths and what drives you is important because that is what makes you unique [31:00]
Some of the ways I have been able to develop myself over the years is through being agile and embracing progress over perfection [ 31:25]
Pursue what you love to do because you will be at your best when you do what you love and also seek to make an impact with what you do. [ 35:58]
………………………………………………….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.

Influential Leadership - Alicia Hemphill

“We are only responsible for the part of the solution that inspires us and hopefully it will inspire somebody else” Alicia Hemphill
It is trust that forms the foundation of any form of relationship both professional and personal. The ability to be trusted and trust opens up grounds for people to relate authentically and transact at all levels. This is most especially true for leaders when they are dealing with the people who look up to them. These sentiments are echoed by our guest today, Alicia Hemphill who insists that leaders have to start by looking within to create the authentic self before they can go out to communicate and lead.
Alicia Hemphill is an executive in business and ministry, a best-selling author, life coach, and co-creator of the new historical game Ebony-Opoly “The Reconstruction Era”. She is VP of Regulatory Affairs at Oriel STAT A MATRIX, a medical device life sciences and consulting company. She is also the CEO and Founder of her own company, ‘Beyond the Limitations,’ where she coaches and mentors future leaders to reach that next level of performance. She specializes in strategies that impart change that transform challenging work environments and relationships.
Alicia is highly skilled at identifying mindsets that hinder successful career contributions that are debilitating to high-performing organizations and people. She helps others climb out of restrictive environments and helps set people and organizations onto a path that causes excitement and passion. As a speaker, she imparts wisdom and wit to her audience while sharing a unique viewpoint of leadership development, influence, and engagement that propels others out of the career rut.
In 2020, she founded EBONY-OPOLY, LLC and launched the first of many board games designed to instill a passion for history, wealth-building skills, and family fun for Black Americans. The game provides an interactive experience set in the Reconstruction Era. Alicia is on the Board of Directors for Covenant Daughters International Ministries and is actively mentoring the next generation of female leaders who have the mandate to transform their spheres of influence, communities, and families. She produces a show that airs on the Covenant Daughter network - WLPC.TV, ROKU, AppleTV, and Amazon.
In today’s episode, we will be looking at the importance of being authentic in leading self and others. We will also discuss more on the importance of positive feedback and also why leaders should always prepare before going in for meetings.
Listen in!
Social Media:
Website: www.aliciahemphill.co    
Facebook: https://www.facebook.com/groups/339370929976476
 Instagram: https://www.instagram.com/alicialhemphill/  
Twitter: https://twitter.com/Chesed92
I have been in the medical device field for about 30 years and I have been involved in many companies and many levels of the organization. [2:48]
My own business, ‘Beyond the Limitations’ was formed in that challenge of trying to move from one level to the next within companies. [3:01]
In this day of Covid, we are all separated from one another and so leadership becomes more than just something that happens just because I am your boss. [3:58]
As a leader, I have to influence, inspire, motivate and facilitate change for the benefit of the organization. [4:11]
I started a company called Ebony-opoly in 2020. [4:22]
In the cracks of adversity and challenging year, the things that are going to rise to the potential are great ideas that help benefit not just yourself but others in society as well. [4:35]
Ebony-opoly was born out of that desire to help African Americans understand their history and be able to respond to difficulties with knowledge and insight that will help elevate rather than continuing a downward cycle. [4:54]
We sort out to create a game that brought out a lot of insight and knowledge about how African Americans were able to overcome adversity in the reconstruction era and to be successful in starting their businesses and to excel. [5:16]
Entrepreneurs are those that find solutions in adversity. [6:31]
Entrepreneurs try to find what it is that would change a situation. [6:53]
We know that one of the challenges of African Americans is the depth of really understanding who we are as a people and the contributions we have made to America. [6:58]
Part of a solution was, awareness and understanding and the ability to be proud of your history. [7:24]
We are finding that it is not just African Americans that want to know their history, other nationalities want to know about our history too. [8:38]
We are seeing this as an opportunity to build up one segment of the population to educate another and hopefully somewhere understanding there will be a bridge [8:47]
The basis of our society and business is trust. [9:53]
I believe there is so much good in people and so the more we understand and see the good in each other the more the difficulties and challenges get balanced out. [10:07]
The more I am authentic with myself the more I understand who I am as well as what drives and challenges me and the more I can communicate that to people I work with. [12:24]
Everyone wants to be successful, do well and hear positive things about themselves and how they can contribute to the goal of the organization. [14:49]
For a leader, feedback is an excellent tool. [15:05]
Commercial break. [16:40]
I have learned the value of honest and effective communication. [18:50]
Communication in itself is one thing, but what are you trying to communicate? [19:00]
People rarely contemplate why they are showing up, what their objectives are or what it is that would benefit them, the client, and the engagement [19:25]
Know why you are doing what you are doing and be able to communicate your intentions, desires, and expectations. [19:45]
The ability to succinctly share, layout expectations, to determine if people and yourself are meeting those expectations are the skills set for this post-pandemic environment that we are in. [20:15]
If you do not care about what you are doing, the people, or the products, find another place that you care about, because it is going to show. [20:40]
Businesses should train their leaders to function not only when they are in the room together but also in a hybrid combination. [23:50]
It is going to take another level of skill and consideration to make sure that the whole room is engaged. [24:03]
The first few minutes in the morning instead of rolling out of bed and just jumping into the day, I spend the time reflecting on yesterday. [27:32]
Have a plan and an idea of the challenges that are facing you and how you may want to attack them. [28:05]
Take the time to positively reflect on yourself, where you want to go, and what you need to fix and making that an aspect of your everyday. [28:18]
………………………………………………….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.
 

Deliberate Leadership; How to Navigate Burnout - Jennifer Chapman

“As a leader, no matter where you are, you must have boundaries and be clear about what is okay.” Jennifer Chapman
The lack of boundaries at the workplace has been identified to be among the primary root cause of burnout among leaders. The dilemma that most leaders face, therefore, is how can they establish healthy boundaries at work? Our guest today, Jennifer Chapman, advocates for leaders to set healthy boundaries by identifying their areas of interest and delegating all other tasks for better productivity and increased engagement with their teams.
Jennifer Chapman used to be a workaholic, known as the go-to person for getting things done and managing the most difficult clients at a Fortune 500 consulting firm. She thrived in challenging situations, proving to others time and time again that she was invincible. Eventually, Jennifer’s mental and physical health began to suffer, so she decided to create a new professional and personal life that aligned with what she valued most. She created the job she wants and a new independent confidence, and she continues to bring her authentic self into all of her work. She is more successful—in terms of happiness, financial security, and her ability to help others— than she has ever been.
Today, Jennifer is an expert leadership coach, working with STEM managers and leaders who want to increase productivity and performance by strengthening their confidence and people skills. When Jennifer isn’t developing the next generation of influential leaders, she can be found spending time with her husband and five children and hitting the trails with their beloved dog!
In today’s episode, our guest will talk about the benefits of delegation in leadership. She will also shed more light on why setting boundaries in leadership is ideal and how managers can learn to let go.
Listen in!
Social Media
www.ambitionleadership.com 
www.linkedin.com/in/coachjenniferchapman/ 
www.facebook.com/ambitionleadership         
I have lived in a bunch of different places and I am a mum to two biological kids and three awesome step kids. [4:00]
I have a lot of accountability to myself and to others to make sure I am taking good care of myself. [5:14]
I left the consulting firm I was working for on leap day and the first year and a half was super scary. [11:24]
When I was at the consulting firm, I had the opportunity to work at a scientific organization as a consultant, onsite for three years. [6:10]
I noticed that I enjoyed working with all these different kinds of scientists. [6:24]
I have a gift of showing those with a more scientific, data-driven, task-focused mindset why paying attention to the people side of things is going to help them and their bottom line. [6:53]
I am also married to a mechanical engineer, and it has been a great partnership. [7:11]
If you keep hanging on to responsibilities and you don’t shift what your perspective is as you move up in an organization you will burn out. [9:42]
I often have my clients organize their duties and responsibilities into tasks that energize them and those that deplete them of their energy. [10:15]
They then delegate the things that drain them to get as many of those things off their plates then they are left with the work that they love. [10:28]
I love to find out from my specific clients where the breakdown is happening to help them personally to get to a place where they feel confident delegating and making room for the work they love to be doing. [11:26]
One thing to keep in mind is whatever you say yes to, you are saying no to a whole bunch of other things, and the opposite is true. [13:10]
I find it easier for stem leaders to let go when they can keep their minds focused on what it is that they want and whether the things they are doing are going to have more of it. [13:34]
In my previous position, I was often asked by the people above me who my second team was and which people I was training to take my place so that when I get promoted, there would be someone to take the lead. [14:35]
In the science industry and tech industry, there is usually one right way to get from point A to point B, yet it is not that way all the time in other things. [15:33]
If you think more about what needs to get done instead of how it needs to get done, you will be able to empower your direct reports with so much more autonomy. [15:50]
As they have those experiences their confidence increases and they are grateful to you for giving them the experiences. [16:05]
Commercial Break. [16:38]
When the intelligence and accomplishments of applicants are the same when deciding to offer someone a position, the soft skills or people skills will be the differentiator. [19:20]
A lot of people who have gotten ahead in their career without worrying about it are realizing that to be competitive and be employed, they have to stop and think about it. [19:34]
I work with clients to help them be clear about what is theirs to own and what is not theirs to own. [23:45]
You’re the leader and guide, but it is not entirely up to you to make everybody this perfect person that a lot of people never become. [27:19]
As a leader, no matter where you are, you must have boundaries and be clear about what is okay. [28:25]
Before you chastise your direct reports for not having good enough boundaries and avoiding burnout, look at your behaviors and ask yourself if you are modeling what you are asking them to do. [31:20]
………………………………………………….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.

Cultivating a Transformative Culture - Bryan Clayton

“You as the owner and leader of your business, you get exactly the culture, vibe, and company that you deserve” Bryan Clayton
Every entrepreneur has a unique account of how their entrepreneurship journey unfolds. There are however very key similarities in all these stories among them being resilience and continuous transformation. Our guest today, Bryan Clayton is a seasoned entrepreneur and leader in his own right. He shares with us his unique journey to business success and insists on the importance of factoring in people aspect in your transformation plan.
Bryan Clayton is the CEO and co-founder of GreenPal, an online marketplace that connects homeowners with local lawn care professionals. GreenPal has been called the“Uber for lawn care” by Entrepreneur magazine and has over 100,000 active users completing thousands of transactions per day. Before starting GreenPal, Bryan Clayton founded Peachtree Inc., one of the largest landscaping companies in the state of Tennessee growing it to over $10 million a year in annual revenue before it was acquired by Lusa holdings in 2013. Bryan‘s interest and expertise are related to entrepreneurialism, small business growth, marketing, and bootstrapping businesses from zero revenue to profitability and exit.
In today’s episode, our guest will be giving us practical and key leadership lessons and tips that are instrumental in running successful businesses and which listeners and viewers will find insightful.
Listen in!
social media:
https://www.yourgreenpal.com
http://linkedin.com/in/bryan-clayton-5178541b8
https://twitter.com/bryanmclayton
https://instagram.com/bryanmclayton
 
I am the CEO, co-founder of Greenpal and I have been at this company for 8 years, with several hundreds of thousands of customers using the app to get their grass cut and doing $20 Million a year in revenue. [3:08]
Before Greenpal I had a landscaping company that I grew from just me and a push mower to 150 employees which got in $10 million a year in revenue over 15 years. [3:29]
I was able to get the business acquired which doesn’t happen so often in the landscaping industry. [3:42]
Growing that first business I learned a lot about how to grow and scale a business, leadership, how to become a good leader, and how to get people rallied around what the objective is and getting them to want to come to work every day. [3:47]
I applied everything I learned in the first fifteen years of business into the second company which is a tech company. [4:20]
One thing I have learned, is that business can cause you as the founder or owner to be a better leader. [4:41]
You are constantly going to be evolving every so often and that means that you are doing things right. [5:07]
One of the growing periods I went through and I was a terrible leader and boss and I had to evolve and grow. [6:27]
You as the owner and leader of your business, get exactly the culture, vibe, and company that you deserve. [7:10]
That was a tough pill to swallow but was one that I had to learn the hard way [7:34]
I decided that I was going to make it fun again. [7:46]
I tried to align the company’s success with what my people wanted in their life. [8:07]
I started a program where we were giving out interest-free loans, and as the staff grew in number, the program ballooned and became the why behind what the whole company did. [8:20]
It galvanized the whole team into one solidary force where key things like quality and timeliness took care of themselves. [9:33]
The reason why the business was able to be sold is that we had a good culture and low employee turnover [9:54]
When the leader tries to fix culture, it’s got to be actionable, practical, and real. [12:20]
There was a big gap between my previous company and the current company that I did not understand. [14:28]
I believed that starting a software-based company would be easier than what I was previously doing but I was so wrong. [15:02]
I recruited two co-founders who were as relentless and hardworking as I tried to be and I could tell that they wanted something more out of life. [15:10]
With Greenpal everything was new and it was difficult forging my way through the unknown. [16:01]
It took us three years to build what we believed Greenpal should be while teaching ourselves software development as well as marketing and distribution of the software. [16:21]
With putting in the time and hard work we started to see evidence of it working and started bringing specialists and people that were better at the roles than we were and build a team. [17:02]
Now we have a team of twenty-five people and most are smarter than me. [17:14]
It is a fun thing to build a business where you walk in and most of the people are smarter than you. [17:20]
It has been 8 years in the business and I am glad that I did not give up because it has all been worth it. [17:40]
You have to do interesting things in your life to live an interesting life. [18:51]
My business is the storyline of my life and if it weren’t for the ups and downs, it wouldn’t be as interesting. [18:59]
Commercial Break. [19:35]
If you are going through a crisis, then don’t nibble at it. It is not happening to you but for you and maybe 5 years or less from now, you will be glad this happened. [21:46]
A lot of times as leaders, the easiest mistake we always make is holding on to B, C, D players when we need to flash that out and get lean. [22:18]
When you are a founder of a small business of between 15 -20 people, you have to be good at both. [25:10]
It is constantly being aware of the difference between a good manager and a good leader. [26:18]
………………………………………………….
Thank you to our April Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.

Building Systems Around People - Marcus Kirsch

“Communicating is the most essential piece in successful change and transformation.” Marcus Kirsch
Organizations have always been faced with complexities that have negatively affected how things get done. The belief by most leaders that technology can solve these complexities and enhance productivity has led to many organizations spending a lot of resources to acquire the latest technology, only for the solution to fail in meeting the expectations. However, research continues to show that the people factor is the key to solving these complexities. Today, our guest, Marcus Kirsch, has been working with organizations to address these complexities and believes that the problem can be addressed only if the focus is shifted to consider people aspects when building organizational designs.
A Royal College of Art alumni and ex-MIT Media Lab Europe researcher, Marcus Kirsch has worked as a transformation, service design, and innovation specialist for over twenty years. With project experience for companies like British Telecom, GlaxoSmithKline, Kraft, McDonald's, Nationwide, Nissan, Science Museum, P&G, Telekom Italia, and many others, he believes that we need a new narrative, mindset, and way of working to align ourselves with what society needs today. When Marcus is not hard at work, he is a mediocre indoor climber, movie nerd, and maker. He currently resides in London, UK. The Wicked Company is Marcus's first book.
In today’s episode, our guest will be discussing the people factor, which not only entails those within the organizations but customers as well. He will also use real-life examples to discuss the importance of communication when leading teams to enhance effectiveness.
 
Listen in!
Social Media
https://twitter.com/wickedandbeyond 
https://medium.com/@wickedandbeyond/
https://www.linkedin.com/profile/view?id=AAIAAAEd_uABHXoQckMMTb9el6M_ybXrm6VQtCs&trk=nav_responsive_tab_profile 
https://www.thewickedcompany.com/podcast/
My background is in art, innovation, and tech, and I have moved over the last twenty years from getting my hands dirty working for a variety of clients and companies to getting more interested in building the context for that kind of work to be able to happen. [2:03]
When you work in innovation or are in a creative area, you see a lot of ideas that never come to fruition, and sometimes that has to do with the organization itself. [2:23]
I started to focus on the people aspect of things, and what it actually needs for organizations to thrive and create more value, so I moved into management consulting, and that is what I do today. [2:44]
When creating things, the people aspect is the more complex aspect, and what I am focused on is the teams who create those things and the leaders who enable them [4:17]
I had looked at the complexity of creating things and the challenge this has for many years [4:40]
I found the idea of the wicked problem identified back in the 60s as the problem of urban planning was being solved [4:58]
Most of today’s problems in social media, services products around people keep evolving because people keep reacting to it. [5:50]
I looked back at how organizations function and realized that this is probably one of the main reasons why a lot of IT investments and investment in change and transformation just doesn’t work [6:05]
The big part is a lot of things we can't quite measure but only check effects which is a lot of emotional aspects around technology behavior and change. [6:42]
There are interesting new practices out there like service design and behavioral science, which start looking at those aspects as major drivers for things like sales, customer reactions, and how teams are built and thrive. [6:54]
When we look at the research on change and transformation projects, and we see they have failed to significantly deliver on proposed value, then we know it is not working. [8:08]
It is nearly an industry in crisis, and the crisis is there because both leadership and people themselves have been organizationally trained not to look at the people aspects. [8:24]
It has never been easier and cheaper to go out and talk to customers or people in the workplace, so there is no excuse anymore for organizations not to do this. [13:27]
However, often the echo of the hierarchy is strong, and therefore it still happens, and therefore that is one of the things which we have to let go. [13:48]
That naturally moves us to a shift of governance and decision making and who we ask. [14:00]
You have to go out and ask questions not to just make things better for people but to identify crucial things that have been missed out. [18:15]
One of the principles we adopt when we go into projects is to treat everything as an assumption. [19:17]
Commercial Break [22:50]
Communicating is the most essential piece in successful change and transformation [24:12]
50 % of successful transformation is about communicating, clarity, and admitting that you don't know everything but being clear enough with the vision [24:20]
It is odd to look back 20 years where we were having leaders that tended to be at a higher age and were less familiar with digital than the younger crowd who grew into it; there was less literacy than a digital one [24:42]
It is important for leaders to understand that they don’t have all the answers and should allow the people who work for them to more heavily contribute which then pushes a different mode of governance. [26:25]
Acknowledging that you are biased and having your teams being able to question what priority you are setting on certain business values or how to achieve them is important. [27:39]
Bringing all the language between the different functions together so that they can communicate to each other because if they cannot communicate, then you cannot compare or even have a conversation and therefore can't make a decision. [28:06]
This where you want to get to the top and bottom levels of leadership and even, to some extent, include the customer in the process [28:27]
Sometimes you find the companies or brands have already moved together but oddly enough find that the teams in the organization and leadership are not together. [28:40]
If the top-level and teams are talking the same language, you can have knowledge transfers that are of major benefits to the organization. [29:55]
I like simple, practical things and enjoy what people can do, and they can do it when they communicate best together. [33:45]
The first few steps are exponentially more important than anything after because anything after increases the cost exponentially if gotten wrong. [36:35]
Don't glorify busy; take the time to step back and ask why [38:50]
The risk that organizations are taking by overproducing is dangerous and therefore doesn’t glorify busy but rather give people time to work nine to five. [39:15]
………………………………………………….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. But, unfortunately, that's exactly what it's like for entrepreneurs who start companies with a lot of passion but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur's Guide to Financial Well-Being.  With the right adviser at your side, you'll have the freedom to focus on what matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.
 
 
 

Practicing Self-Awareness as a Way of Being - Sophie McLean

"If you reach this place of peace and harmony in your life, then whatever you are up to in your business will be directly impacted and will be a direct reflection of your internal state.” Sophie McClean
The concept of self-awareness may sound simple and straightforward, but most people find it difficult to practice it. The importance of practicing self-awareness is, however, critical and most especially for leaders since it determines how efficient they are in leading and winning others. This is according to our guest today, Sophie McClean, who believes that there is limitless power in self-awareness.
Sophie McLean's mission is to contribute to the creation of a new culture for humankind, or the shift from Homo Sapiens to Homo Spiritus, as Dr. David Hawkins so beautifully wrote. Born in Algeria, educated in Morocco and France, with a professional career in the USA and UK, Sophie has led an eventful life. She has been a helicopter pilot, a teacher, a designer, a relief worker, a war refugee, a CEO, and served as a United Nations representative on The Commission on the Status of Women's Hunger Project. She has been shot at, shipwrecked, and widowed. She has lived on a farm, a boat, a penthouse, and in an ashram.
As a wisdom teacher, Sophie has spent decades leading transformational seminars to over 80,000 people around the world, of all ethnicities, ages, religions, and social backgrounds – all engaged with the universal existential questions of "Who and what am I?" and "What is my life about?" Her seminar and podcast topics span both human and metaphysical dimensions – exposing and deconstructing the automatic ego, consciousness, freedom, love, stress, anxiety, fear, relationships, health, sex, money, ownership, leadership, spirituality, creation and evolution, the feminine and the masculine, responsibility, and making an effective, actionable difference in the world.
Sophie engages people in a rigorous review of their life and systematically questioning their conclusions on the basis that without examining our network of ideas, beliefs, social and cultural judgments, and our assumptions about the world, those are transformed into constraints. Her interest is in the nature of what it means to be human.
In today's episode, we will be diving into the world of self-awareness to discuss the importance of stepping back and slowing down to first understand the self before stepping out to lead people. Our guest will as well be telling us why she believes that non-attachment is a great quality when it comes to effective leadership.
 
Listen in!
Social Media:
 https://sophiemclean.com 
https://www.linkedin.com/in/sophiemcmclean/
https://www.facebook.com/smc.mclean
https://www.facebook.com/groups/Thinkingconsciously / https://www.instagram.com/sophiemclean.accesstoawareness/  https://www.youtube.com/channel/UCrZBvM6bUXstyoB1uIhIxzg?view_as=subscriber
 
I have always had this impulse of leading an extraordinary life. [2:37]
One of the biggest risks for me is to examine who we are as human beings and to elevate our consciousness constantly. [2:55]
I moved back to New York in 2019 and started a business called access to awareness, and I was committed to giving the gift of awareness to people. [3:44]
Everyone has that gift but has not practiced and realized that awareness is the ultimate power [4:03]
It is all about examining what your life is all about, who you are, your mission and what you want to accomplish. [4:34]
If you reach this place of peace and harmony in your life, then whatever you are up to in your business will be directly impacted and will be a direct reflection of your internal state [6:40]
Many people at the beginning of the pandemic were telling me they can't wait to go back to the way things were before the pandemic, but now they are saying they don't want to go back but move forward. [7:03]
That is the evolution of human consciousness from Homo Sapiens to Homo Spiritus. [7:16]
There is pain, fear, and anxiety, but the faster we dive into that shift, the quicker the pain will disappear. [8:10]
If we resist and try to hold into what we had, then the suffering becomes more intense. [8:28]
The question in my mind, which I don't have the answer to, is how much light needs to be shone on how many things before we shift our consciousness. [10:07]
If you hold a context that it is all perfect and fall in love with reality, and you are able to dance with whatever the symphony of life is, then you will be able to weather it well. [11:01]
There are two kinetic energies in elevating self, and one is the space of love while the other one is suffering. [12:55]
The problem is, if we look at the history of humankind, we have always elevated ourselves through suffering. [13:12]
The possibility of practicing awareness as a way of being is to not go to the suffering before you are awake. [13:37]
Before the pandemic, we were so busy, and there was so much noise that we never took the time to slow down. [16:16]
Mostly with leaders, the first thing I have to do is teach them to slow down and having them see it as a pleasurable, worthwhile, useful, and life-giving distinction. [16:35]
Commercial Break [17:51]
When I started my business two years ago, I was by myself; I experienced a kind of force field where the business was pulling me to do things the way everybody else was trying to do. [19:36]
I can't do everything like everybody else and be unique; that is by definition not possible. [20:08]
When you bring awareness and realize that there is this world of agreement and that if you start into it, you will disappear into it, then you need to stand [20:41]
The only way I am going to deal with this force field while not giving up on my business would be standing right there in my commitment and what I want to produce. [21:32]
You need to give up doubts, guilt and give up attachment [21:45]
Non- attachment is great for leadership because then you are free, which allows for self-expression, listening, communication, and risk-taking. [23:22]
The universal rule is you always reap what you sow [25:50]
If you are attached, you literally tie yourself somewhere, and you can't move. [26:00]
Resources
The Call of the Soul [Free Course] 
Your Soul's Journey [5 Month, Live, Online deep dive]
………………………………………………….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.
 

The Human Factor in Leadership - Stephan K Thieringer

“It is important to let people know that they matter, what they do for the company matters and giving them transparency on the impact that they have on the business.” Stephan Thieringer
People are constantly faced with expectations from their environment which most often makes them feel pressured and as a result anxious. The pandemic has further catalyzed the situation considering the highly paced change and complexities that have arisen due to the crisis. This has resulted in many leaders pausing to reflect on how they can better lead to attain greater success as well as fulfillment. One of the ways they can bring purpose in practice is through embracing the human factor in their engagements with their people. Our guest today; Stephan Thieringer, believes that relationships should be built in accordance with human needs.
Stephan K Thieringer is a Business Thinker, Innovation Strategist, and Executive Coach. His recent company, The Human Innovation Garage, is a leading coaching and advisory firm, working at the critical intersection of talent and business. Stephan has been recognized by the WHRC and WCC as a 2020 World’s 101 Top Coaching Leader and received various other global and national accolades. Stephan is passionate about inspiring people and transforming organizations and the culture of organizations.
As a serial entrepreneur with many disappointments and failures and some successes, Stephan is passionate about reminding people of the human factor and creating a space for high performance buy being and living. Stephan has keynoted events around the world, engaged deeply in education technology and education impact, and equal access. He serves on several company boards, is an angel investor in over a dozen companies, and recently became a shareholder in a football club [soccer]. Stephan is originally from Stuttgart, Germany, and resides currently in Boston MA.
In today’s episode, Stephan discusses the concept of humanity and why it should be embraced by every leader when they are interacting and building relationships with their people.
 
Listen in!
Socials
https://www.linkedin.com/in/stephanthieringer
https://www.instagram.com/stephan.thieringer/
https://www.facebook.com/humaninnovationgarage
Human Innovation Garage is my company name and it explains what we do and also what we stand for in philosophy and value. [4:15]
The factor of Human in humanity includes everything from humility to humanity and if we look at human beings and who we are on an individual basis, we can all find brilliance within us. [4:30]
If we as human beings start looking at all the inherent brilliant pieces that we have and assemble them differently and be more tolerant and understanding of each other, it can be an important component of building a high-performance culture. [5:20]
The third piece is ‘Garage’, whereby normally a garage has its tools, processes, structures, and procedures. [5:48]
People need to have structure, what I like to call rituals and habituations. [6:00]
One of the biggest pieces we miss and don’t talk enough about and companies are also afraid to talk about particularly after 2020 is trust. [9:02]
From a very young age, we are very much a product of our surroundings. [9:34]
What is fascinating to me in the work I do and I have done with people is the realization that everybody has the same issues. [10:05]
The reason people are afraid to engage is the lack of clarity of what is the result for them because nobody gives them any kind of resources to draw that avatar of themselves. [10:40]
A trigger is ultimately the awareness of what is happening in the moment of a given situation that a person is in. [11:28]
When we give a keynote, we are not saying anything new but the way we phrase it hits somebody. [12:32]
If there is something that you can connect with, it becomes real and meaningful and its absence makes people not engage. [12:50]
When I work with organizations on how they give each other feedback, it’s more about how they clarify what they need and to what extent. [15:43]
When it comes to relationships, it is not about ‘I need you to do,’ but rather it is about, ‘when you do it makes me feel,’ and this allows people to respond. [15:58]
Tools are not just big box with hammer and nail and screwdriver but also is the structure and model of an empathetic conversation or clarifying information. [16:07]
Work-life balance does not exist anymore, but rather work-life integration. [16:50]
There is a traditionalist approach to micromanagement because my generation is used to having people in the organization, which makes us feel good. [17:08]
We need to understand that there are five generations in the workforce, where the latest two are very comfortable working remotely. [17:38]
The problem is that the people who manage them are not comfortable with the mode of working remotely. That is however not the way it is going to work. [18:02]
I work with senior executives to find a way to help them not be triggered by the demands they are not comfortable with to ensure responsiveness, inspiration and that they will be willing to do much more than is required of them. [18:30]
The unfortunate part is that CEOs almost need to permit employees to exercise self-care. [20:48]
Trust is built by knowing that you care about me and my wellbeing. [21:03]
Commercial break. [21:21]
We have a lot of people who are actively disengaged where they choose not to do what they are asked by conscious choice. [27:20]
It is important to let people know that they matter, what they do for the company matters, and giving them transparency on the impact that they have on the business. [27:35]
Job fit and boss fit are the top reasons why people leave companies. [28:20]
We did a survey which indicated that close to 70 percent of people who are employees said that their bosses were not managing them effectively. [28:32]
What that says is that we don’t build relationships in accordance with what human beings need. [29:15]
There are four E's in our lives and they are all fundamentally different which include Education Emotional, Experience, and Expertise. [32:40]
If I accept that whatever perspective you are sharing comes from the 4 E's that are relevant to you, and I share from those that are relevant to me, there is absolutely no doubt that the perspectives will be fundamentally different. [33:06]
It allows me to make space for that and inquire and shut down the judgment and dismissal. [33:26]
When we talk about humans, the first human we need to talk about is ourselves. [35:56]
When you think about the ‘if’ turn it into a ‘when’, and the when will become a commitment and becomes the requirement for you to make a strategy on how to get there. [36:06]
………………………………………………….
Thank you to our July Sponsor: Entrepreneur’s Guide to Financial Well-Being
Imagine starting a long journey without a map…or even a clear idea of the obstacles ahead. That’s exactly what it’s like for entrepreneurs who start companies with a lot of passion, but without the financial expertise to grow and scale their businesses and create long-term wealth for their families.
Wayne Titus shows you how to find a financial adviser who can help you map a better journey. In his book, The Entrepreneur’s Guide to Financial Well-Being.  With the right adviser at your side, you’ll have the freedom to focus on what really matters to you.
Get The Entrepreneur’s Guide to Financial Well-Being at Amazon.com and in the virtual bookstore on the Shock Your Potential app.